Support
We're a small team and we read every message. Most questions are answered within one business day.
Contact us
Email support@mymomentumworks.com. To help us resolve things faster, include the email on your account, your device (e.g. iPhone 15, iOS 18), and a short description or screenshot of what happened.
My Momentum LLC · Response time: typically within 1 business day
Common questions
How do I reset my password?
Go to the password reset page and enter the email you signed up with. You'll get a reset link within a few minutes — check spam if it doesn't arrive.
How do I manage or cancel my subscription?
If you subscribed on iPhone or iPad, open the iOS Settings app → tap your name → Subscriptions → MyMomentum. If you subscribed on the web, email us and we'll handle it, or use the billing link in your receipt from Paddle.
I subscribed on the web but the app says I'm not subscribed.
Make sure you're signed in with the same email in both places, then fully close and reopen the app. If it still doesn't show, email us with the address on your account and we'll fix it.
Audio won't play or stops when I lock my screen.
Check that your device isn't in silent mode and the volume is up. On iOS, sessions are designed to keep playing with the screen locked — if they stop, force-quit and reopen the app, then try again and let us know your device model and iOS version.
Can I get a refund?
Yes — see our refund policy. Purchases made through the App Store are refunded by Apple at reportaproblem.apple.com.
How do I delete my account and data?
You can delete your account from your profile page, or email us and we'll remove your account and associated data. See the privacy policy for details.
Important note
MyMomentum is for relaxation and self-improvement only and is not medical advice or treatment. If you're in crisis or thinking about harming yourself, contact your local emergency number or, in the US, call or text 988 for the Suicide & Crisis Lifeline.